Shipping & Returns
- The prices are excluding German VAT (19%). For shipments outside the EU, VAT is not charged. In order completion you will get the shipping price shown with or without VAT (19%) depending on the destination country.
- We only ship to the address specified during the checkout. If we ship your item to an old or invalid address and it returns back as unclaimed in its original condition, we will refund only the item's cost.
- Small tools weighing up to 1.8 kg, and a max. length of 40cm will be shipped with German post as "airmail priority". With this services we also deliver to mailboxes. All other items will deliver with our standard and express freight operators (with this service a delivering to PO-Boxes is not possible!)
- If an item weight is calculated as Volume Weight, this is calculated from the dimensions of the article! This calculation is used by shipping providers for unwieldy packages and does not meet the real weight.
- Orders for 24h items will usually ship next business day. If your order is not complete, we will notify you within 24 hours (working days). We daily check stock/order completeness and will contact you if your orders shipping will delay. Please take the processing time given on the website as a guide. If an exceptional case occurs, you will receive separate information from us. Estimated shipping dates will be communicated via email.
- Packages sent by courier post require signature
- Please note that, depending on your geographic location, not all delivery methods are available. Some regions may require a surcharge for shipping. This is a charge of the postal service, which is not provided in our invoice.
- Shipping time during holidays may take a longer deliver time. It is possible that the package can be delay because customs handling time.
- International customers are responsible for all customs, duties, taxes and brokerage fees to be paid to the courier or government.
- If you see that your package is damaged, please fill up the claim form of our freight operator or do not accept it. NOTIFY US right away, we will arrange a replacement/reimburse your order asap.
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