Shipping & Returns
- The prices are excluding German VAT (19%). For shipments outside the EU, VAT is not charged. In order completion you will get the shipping price shown with or without VAT (19%) depending on the destination country.
- We only ship to the address specified during the checkout. If we ship your item to an old or invalid address and it returns back as unclaimed in its original condition, we will refund only the item's cost.
- Small tools weighing up to 1.8 kg, and a max. length of 40cm will be shipped with German post as "airmail priority". With this services we also deliver to mailboxes. All other items will deliver with our standard and express freight operators (with this service a delivering to PO-Boxes is not possible!)
- Packages sent by courier post require signature
- Please note that, depending on your geographic location, not all delivery methods are available. Some regions may require a surcharge for shipping. This is a charge of the postal service, which is not provided in our invoice.
- Shipping time during holidays may take a longer deliver time. It is possible that the package can be delay because customs handling time.
- International customers are responsible for all customs, duties, taxes and brokerage fees to be paid to the courier or government.
- If you see that your package is damaged, please fill up the claim form of our freight operator or do not accept it. NOTIFY US right away, we will arrange a replacement/reimburse your order asap.
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